At Kodette, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.
Returns
We accept returns under the following conditions:
- Return window: 30 days from the date you receive your order
- Return shipping: Free return shipping on all eligible items
- Restocking fee: No restocking fees
- Final sale items: We do not sell final sale items — all items are eligible for return
To be eligible for a return, items must be:
- Unused and in the same condition as received
- In their original packaging
- Accompanied by proof of purchase
How to Start a Return
To initiate a return, please contact us at:
📧 Email: kodette.shop@gmail.com
📞 Phone: +1 773 318 8200
Our support team will provide you with return instructions and a prepaid return label if applicable.
Refunds
Once we receive and inspect your returned item:
- You will be notified by email about the approval or rejection of your refund
- If approved, your refund will be processed automatically to your original payment method
- Refunds typically appear within 5–10 business days, depending on your payment provider
Exchanges
If you received a defective or incorrect item, please contact us immediately. We will replace the item at no additional cost.
Non-Returnable Items
Currently, all items sold by Kodette are eligible for return within the 30-day period.
Order Tracking
You can track your order at any time using our tracking page:
👉 https://kodette.shop/orders-tracking/
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Kodette
📍 2551 N Clark St, Chicago, IL 60614, United States
📧 kodette.shop@gmail.com
📞 +1 773 318 8200